PDF ITIL-4-BRM CRAM EXAM, ITIL-4-BRM EXAM COST

PDF ITIL-4-BRM Cram Exam, ITIL-4-BRM Exam Cost

PDF ITIL-4-BRM Cram Exam, ITIL-4-BRM Exam Cost

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Tags: PDF ITIL-4-BRM Cram Exam, ITIL-4-BRM Exam Cost, Valid Test ITIL-4-BRM Bootcamp, ITIL-4-BRM Sample Exam, ITIL-4-BRM Real Dumps Free

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
Topic 2
  • Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 3
  • Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 4
  • Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
Topic 5
  • Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q35-Q40):

NEW QUESTION # 35
Identify the missing word(s) in the following sentence.
A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

  • A. Key stakeholders
  • B. IT service provider
  • C. External regulators
  • D. Service consumer

Answer: D

Explanation:
A core challenge for Business Relationship Management is that the practice often lacks insight into the operating models of the service consumer, which hampers its ability to align services with consumer needs.


NEW QUESTION # 36
Which business relationship activity is MOST LIKELY to need leadership competency?

  • A. Identifying stakeholders and relationship model
  • B. Following a business relationship model
  • C. Embedding business relationship models into service value streams
  • D. Reviewing and adjusting business relationship models

Answer: C

Explanation:
Embedding business relationship models into service value streams requires leadership competency to influence organizational change, secure buy-in, and guide teams through adoption.


NEW QUESTION # 37
An organization is observing the interactions they have with their customers when negotiating service targets.
Which technique is this an example of?

  • A. Gemba walk
  • B. Stakeholder analysis and mapping
  • C. Voice of the customer
  • D. Value stream mapping

Answer: A

Explanation:
A Gemba walk involves directly observing work and interactions in the real environment such as customer negotiations to gain firsthand insights into processes.


NEW QUESTION # 38
A parent is authorizing the purchase of a cell phone for her child. What role is the parent assuming?

  • A. Provider
  • B. Sponsor
  • C. User
  • D. Customer

Answer: B

Explanation:
By authorizing the purchase, the parent is assuming the sponsor role.


NEW QUESTION # 39
In the context of the "business relationship management" practice, which statement is CORRECT?

  • A. Nurtures relationships at strategic levels
  • B. Focuses primarily on the needs of service users
  • C. Aims to manage agreements with consumers
  • D. Focuses on relationships between individuals

Answer: A

Explanation:
The Business Relationship Management practice is designed to nurture and maintain relationships with stakeholders at strategic and organizational levels, ensuring alignment between the organization's strategy and stakeholder needs.


NEW QUESTION # 40
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